Last Updated: [July 17, 2018]
This Privacy Policy explains how information about you is collected, used and disclosed by Illuminate Health, Inc. ( “Illuminate”, “we”, “us” or “our”). This Privacy Policy applies to information we collect when you use our website(s) that link to this privacy policy (“Sites”), mobile applications (“App”), communicate with us using the Sites or Apps, and other online products and services offered by us (collectively, the “Services”), or when you otherwise interact with us.
Please note we enter into agreements with employers sponsoring group health plans for their employees, health insurers, health care providers and other organizations (“Customer Organizations”) that govern our use of Protected Health Information and certain other information about you that we receive from or on behalf of the Customer Organizations (the “Customer Agreements”). This Privacy Policy supplements the Customer Agreements with the Customer Organizations. However, to the extent that this Privacy Policy conflicts with any applicable Customer Agreement, the Customer Agreement will control. If you use the Services as a plan member or patient of a Customer Organization and have questions about the treatment of your Protected Health Information, you should review the HIPAA Notice of Privacy Practices of the Customer Organization or contact the Customer Organization.
This Privacy Policy is incorporated into and made a part of the Terms of Use. Please review our Terms of Use because they govern your use of the Services and limit our liability to you. By using our Services, you agree that we may treat your information in the ways we describe in this Privacy Policy. If you do not agree with any term of this Privacy Policy or the Terms of Use, you may not use our Services.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.
COLLECTION OF INFORMATION
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you create an account, participate in any interactive features of the Services, fill out a form, request customer support or otherwise communicate with us. The types of information we may collect from you include:
If you are a healthcare provider, during registration you may be asked to provide information regarding your professional qualifications as well as other information.
Information We Collect When You Use the Services
When you access or use our Services, we automatically collect information about you, including:
Information We Collect From Other Sources
We may obtain information from other sources and use it as contemplated herein, including to provide the Services to and otherwise communicate with you. For example, we may receive Prescription Data and other Personal Information from healthcare providers (e.g., pharmacy, clinic, doctor, etc.), provided that you have specifically authorized such healthcare provider, in writing, to share your information with us. We may also collect information about you when you post content to our pages or feeds on third party social media sites, or if you use credentials (e.g., username and password) from a third party site to create or log into your Illuminate account.
USE OF INFORMATION
We may use information about you for various purposes, including to:
Illuminate is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries, where you may not have the same rights as you do under local law. Where this is the case, we will take appropriate measures to protect information about you in accordance with this Privacy Policy.
SHARING OF INFORMATION
We may share information about you as follows or as otherwise described in this Privacy Policy:
We may also sell or share aggregated or de-identified information, which cannot reasonably be used to identify you.
Community and Other Public Forums
Illuminate may provide community areas, such as chat rooms, online discussion boards, and other public forums on the Services where users can share with one another information about their similar interests or medical conditions. All community areas are open to the public, and should not be considered private.
Any information you share on our communities areas, including chat rooms, online discussion boards, or other public forums on the Services will be made available to other users, and may be used by others in ways we cannot control or predict. You should think carefully before posting any Personal Information, or any other information which you do not intend to keep private.
LINKS TO THIRD PARTY SITES
Our Services may contain links to other web sites. Other web sites may also reference or link to our Services. These other web sites are not controlled by Illuminate. We encourage our users to be aware when they leave our Services to read the privacy policies of each and every web site that collects personally identifiable information. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other web sites or mobile applications. Visiting these other web sites is at your own risk. Please note that if you use the “Share” function available from the Illuminate, which will lead you to a separate web site or service governed by another party’s privacy policy and terms.
SECURITY
Illuminate takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
YOUR CHOICES
Account Information
You may update, correct or delete information about you at any time by logging into your online account, emailing us at [support@illuminate.health] or calling us at [(312) 605-2390]. If you wish to delete or deactivate your account, please email us at [support@illuminate.health] but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
Native Applications on Mobile Device
Some features of our Apps may require access to certain native applications on your mobile device, such as the camera and photo storage applications (e.g., to take and upload photos) and the phonebook application (e.g., to send invitations to try the Services, or to chat with your contacts via the Services). If you decide to use these features, we will ask you for your consent prior to accessing the applications and collecting information. Note that you can revoke your consent at any time by changing the settings on your device.
Push Notifications
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device or within our Apps.
CONTACT US
If you have any questions about Illuminate’s privacy practices, please contact us at: [support@illuminate.health].?
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